FAQ
Frequently Asked Questions
Everything you need to know about the platform, our products, your industry, and getting support, all in one place.
GETTING STARTED
The Platform, Pricing, and Getting Set Up.
Do I have to replace my existing software?+
No. We integrate with your existing tools wherever possible instead of forcing a full replacement.
How long does implementation take?+
Most businesses are fully live within 1–6 weeks depending on how many modules are included.
Is my customer data secure?+
Yes, data is encrypted and access is controlled by role across the entire platform.
Can I start with just one module?+
Yes. Most customers start with one or two modules and expand as they see results.
Can the system be customized to our exact workflows?+
Yes, every implementation is designed around how your business actually operates, not a fixed template.
Will our employees need training?+
We provide onboarding for your team, and the system is built to be intuitive from day one.
How does pricing work?+
Pricing is based on the modules and scale your business needs, not a flat one-size-fits-all fee. Schedule a consultation for a plan built around you.
What happens if we outgrow our current setup?+
You can add modules or expand your system at any time without losing your existing data or setup.
What does long-term maintenance look like?+
We handle platform updates and improvements on our end, so your system keeps getting better without extra work on your part.
Do you offer support after implementation?+
Yes, ongoing support is included, and our Support Center is available any time you need help.
PRODUCTS
Questions About Specific Modules.
Business Intelligence
Do we need a data analyst to use this?+
No, dashboards are built to be readable at a glance, no technical background required.
Can we customize what metrics we see?+
Yes, dashboards can be tailored to the numbers that matter most to your business.
How current is the data?+
Live, dashboards update in real time as activity happens across the platform.
Knowledge Hub
Can we import our existing documents?+
Yes, existing SOPs and policies can be uploaded and made searchable right away.
Can we control who sees what?+
Yes, access can be set by role so sensitive information stays restricted.
How is this different from a shared drive?+
It's searchable by plain-language questions, not just file names and folders.
INDUSTRIES
Questions Specific to Your Industry.
Healthcare
Can AI schedule and confirm patient appointments?+
Yes, patients can book, confirm, and reschedule directly through the same conversation.
Can AI answer common patient questions?+
Yes, hours, location, insurance, and other routine questions are answered instantly.
Will patients notice a difference in how they're greeted?+
The AI Receptionist speaks in your practice's tone and can transfer to a live staff member any time a patient asks.
Can it handle insurance and billing questions?+
It can answer common questions and route anything account-specific to your billing team automatically.
Do you work with multi-location practices?+
Yes, the system scales across multiple locations with shared or location-specific scheduling rules.
Does this replace our EHR or patient records system?+
No, Elyon Dynamics connects to your existing systems where possible; it handles the phone, scheduling, and follow-up layer around them.
Can patients still reach a real person if needed?+
Yes, calls route to your team instantly whenever a patient needs a human, or after hours for urgent matters per your protocol.
How is patient information handled?+
Through secure, access-controlled workflows built into the platform.
How long does setup take?+
Most practices are live within one to two weeks, depending on how many modules are included.
Dental
Can it reschedule instead of just cancel?+
Yes, patients can rebook directly through the same conversation instead of the appointment being lost.
Does it work with our existing scheduling software?+
In most cases, yes. We connect with your existing calendar and practice management tools wherever possible.
How fast can we get set up?+
Most dental practices are live within one to two weeks of getting started.
HVAC
Can it tell the difference between an emergency and a routine call?+
Yes, calls are triaged based on what the caller describes, and true emergencies get flagged for immediate dispatch.
Does it work after hours and on weekends?+
Yes, it answers and schedules around the clock, including nights, weekends, and holidays.
Can it send techs their daily schedule automatically?+
Yes, techs receive their updated route and job details without anyone calling them manually.
Roofing
Can it handle a sudden spike in calls after a storm?+
Yes, the system scales to handle hundreds of simultaneous inquiries without any caller waiting on hold.
Does it help with insurance claim coordination?+
It keeps customers updated on where things stand and flags anything that needs your team's attention.
Can it collect reviews after a job is finished?+
Yes, satisfied customers get an automatic follow-up asking for a review shortly after completion.
Construction
Can it track multiple active job sites at once?+
Yes, every project gets its own record with status, documents, and communication history in one place.
Does it work for subcontractor coordination?+
Yes, schedules and updates can be shared with subs so everyone's working from the same information.
How long does setup take for an active firm?+
Most construction firms are fully onboarded within two to four weeks without disrupting active jobs.
Real Estate
Can it schedule showings directly?+
Yes, buyers can book a showing time directly through the same conversation, no back-and-forth required.
Does it work for teams with multiple agents?+
Yes, leads can be routed to the right agent automatically based on your team's rules.
Can it integrate with our existing CRM?+
In most cases, yes. We connect with your existing systems wherever possible.
Restaurants
Can it take reservations directly?+
Yes, guests can book a table directly through the same call or text conversation.
Does it handle special requests like allergies?+
Yes, notes are captured and passed along to your team so nothing gets lost.
Can it help us get more Google reviews?+
Yes, happy diners get a quick, automatic follow-up asking for a review after their visit.
Automotive
Can customers book a service appointment directly?+
Yes, customers can schedule service directly through the same call or text conversation.
Does it track which customers are due for service?+
Yes, the system flags customers who are due and can reach out automatically.
Can it help with review generation after a repair?+
Yes, satisfied customers get a quick follow-up asking for a review once the job is done.
Law Firms
Can it perform an initial conflict check?+
It can gather the details needed for your team to run a conflict check quickly, not replace it.
Does it work for multiple practice areas?+
Yes, intake questions and routing can be tailored to each practice area your firm handles.
Is client information kept confidential?+
Yes, conversations are handled with the same care and access controls as your other client records.
Finance
Is client financial data kept secure?+
Yes, data is stored securely with access controlled by role across your team.
Can it handle compliance-related documentation?+
It keeps documentation organized and consistent, so nothing falls through the cracks between advisors.
Does it work for firms with multiple advisors?+
Yes, each advisor's clients and communications stay organized under one shared system.
Manufacturing
Can it integrate with our existing order system?+
In most cases, yes. We connect with your existing tools wherever possible.
Does it flag repeat customers for reorder outreach?+
Yes, customers due for a reorder can be flagged for proactive follow-up automatically.
How long does implementation take?+
Most manufacturers are fully set up within three to six weeks depending on complexity.
Home Services
Can it schedule jobs across multiple techs?+
Yes, jobs get routed and scheduled based on availability, location, and skill set.
Does it work for multiple service types under one business?+
Yes, whether you offer one service or several, everything runs through the same connected system.
Can it help us collect more reviews?+
Yes, satisfied customers get an automatic prompt to leave a review after a job is finished.
CASE STUDIES & RESULTS
Questions About What to Expect.
How long does implementation take?+
Most businesses are fully live within one to six weeks, depending on how many modules are included.
Can similar solutions be customized for my business?+
Yes, every implementation is configured around your specific workflows, not a fixed template.
Do you work with small businesses?+
Yes, solutions scale from a single location to multi-location, enterprise-level operations.
Can our existing software remain?+
In most cases, yes. We connect with your existing tools wherever possible instead of forcing a replacement.
What industries benefit most?+
Any business handling a high volume of calls, scheduling, or repetitive administrative work tends to see the clearest impact.
Do you provide ongoing optimization?+
Yes, we refine and expand each system as your business grows and needs change.
SUPPORT
Already a Customer? Questions About Support.
How do I request a change to my current setup?+
Reach out to our support team with what you'd like changed, and we'll follow up to confirm details.
Something isn't working as expected. What should I do?+
Contact support with a quick description of what's happening, and we'll investigate and respond as soon as possible.
Can I add or remove a module from my plan?+
Yes, contact support and we'll help adjust your plan without disrupting what's already running.
How quickly can I expect a response?+
Most support requests are answered within one business day.
Still Have a Question?
Experience the AI instantly or schedule a consultation to discuss your organization’s needs.